1 GRAYLANDS RD, CLAREMONT WA 6010.

MONDAY - THURSDAY: 5pm - 10pm

FRIDAY & SATURDAY: 6pm - 11pm

SUNDAY: From 4pm - 10pm

*Days & Hours are flexible and can be customised to suit BOOKING DEMAND.

YOUTH POLICY

Typically Centenary is an 18+ Venue, however on some occasions (stated on the ticketing page for that Event) we permit persons over the age of 15. For events where it is stated that they are 15+, the Venue has a Youth Policy which is:

• Juveniles 15 years of age and above must be accompanied by, and under the supervision of a parent, guardian or responsible adult.

• A person is considered to be a ‘responsible adult’, if that person is in ‘loco parentis’ (meaning in place of parent) of the juvenile.

• An Under 18 ticket must be purchased in conjunction with an 18+ ticket.

• Juveniles will be supplied an Under 18 wristband which will be a different colour to the 18+ wristband

• A parent/guardian (or Responsible Adult) can be responsible for no more than four (4) juveniles.

• Juveniles 15 – 17 years old must also provide proof of age to attend the event.

"Definition: Juveniles are permitted to be on licensed premises when accompanied by, and under the supervision of a responsible adult. A person is considered to be a ”responsible adult‟ for the purposes of the Act, if that person is in ”loco parentis‟ (meaning in place of parent) of the juvenile. A legal guardian, parent, step-parent or any other person who has control of and responsibility for a juvenile could be considered a responsible adult (although the decision to allow entry is entirely at the discretion of the licensee). REFERENCE: DLGSC

Accepted forms of ID are as follows:

• Australian Driver’s License or Learner’s Permit

• Passport

• Proof of Age Card or equivalent issued in an Australian state or territory

• WA Photo Card or a Photo Card issued by an Australian state or territory

• A hard copy of a Keypass card

• Certified Birth Cert in conjunction with a current Photo ID (ie Student Card)

We must be able to verify both your age and your photo ID together.

PLEASE NOTE: It is an offence to use a fake (forged or altered) ID or use an ID that doesn’t belong to you. If you are suspected of doing this, the ID will be confiscated from you and handed to the Police, and you could be fined up to $2,500.

 Our Youth Policy will form part of our Conditions of Entry and Ticketing Terms & Conditions.

This is to ensure a safe and secure environment for all patrons attending the event.

SIGN IN PROCESS

Centenary is a licensed performance venue primarily catering to patrons aged 18 and above. For attendees holding tickets for individuals aged 15 and above, we kindly request adherence to the following procedures:

1. Upon arrival, please proceed to the designated Youth Registration area located at the Main Gates.

2. Ensure that there is at least one Parent or Legal Guardian or Responsible Adult - present for every four youth ticket holders. Responsible Adult (in loco parentis) – this is someone who has financial and day to day responsibility of the juvenile. Read more here https://shorturl.at/0sUUN

   NOTE – A friend or sibling is not a Legal Guardian or Responsible Adult for a Juvenile, unless otherwise proven with Court documents

3. Our Registration staff will require verification demonstrating the Responsible Adult's status as a Parent or Legal Guardian. Acceptable forms of proof include:

   • A Medicare card bearing both the Parent/Legal Guardian and child's name.

   • A birth certificate indicating the Parent/Legal Guardian relationship.

   • Legal documentation such as court papers affirming guardianship.

4. Names and contact numbers of each youth ticket holder will be recorded, and they will be linked to the Responsible Adult's contact details.

5. Additionally, a secondary emergency contact name and phone number will be requested in case the Responsible Adult is unable to be reached.

6. The Responsible Adult will be required to complete and sign a A Juvenile waiver form must be completed by the Responsible Adult confirming their legal status and that they take full responsibility for the Juvenile.

7. Each underage attendee will be provided with a wristband featuring the contact number of the designated parent or legal guardian.

8. Additionally, all underage attendees and their Responsible Adult will be provided with the venue's service hotline number: 0448 421 237.

OTHER INFORMATION:

• It is imperative that the Responsible Adult remains in the company of the youth ticket holders throughout the event. In the event that a youth ticket holder is found unaccompanied, they will be escorted to the Registration Desk, and the Responsible Adult will be contacted to facilitate their departure from the venue together.

• Responsible Adult defined by WA Liquor Control Act: A person is in ”loco parentis‟ (meaning in place of parent) of the juvenile. A legal guardian, parent, step-parent or any other person who has control of and responsibility for a juvenile could be considered a responsible adult.

• Unfortunately whilst we would like to welcome all ages to enjoy the show, the WA Liquor Control Act does not consider an older sibling or friend to be a Responsible Adult in reference to accompanying a juvenile  to a licensed premises.

FREQUENTLY ASKED QUESTIONS

• Am I allowed to bring my child’s (15-17 yrs old) friends?

  Yes, if you are a parent or guardian of one of the children you may bring up to 3 other children. 1 parent to 4 Youth’s. 

• I am 18+ and would like to be the responsible parent for my friend who is 15-17 years old, their parents said it is okay?

  Unfortunately liquor license laws in WA are very strict, and a friend does not qualify as a Responsible Adult in accordance with the Liquor Control Act 1988. See Youth Policy (above) for definition of a Responsible Adult

• Am I considered a ‘Responsible Adult’ to my sibling?

  Unfortunately liquor license laws in WA are very strict, and a friend does not qualify as a Responsible Adult in accordance with the Liquor Control Act 1988. See Youth Policy (above) for definition of a Responsible Adult

DISCLAIMER:

We understand that our Venue might appear quite strict, and we know that people of all ages should be able to watch their favourite Artist perform but unfortunately we are bound by the strict laws in Western Australia. We have provided some links below to take you to the law and legislations that we are to abide by to ensure we are not in breach of our liquor licence.

• Juveniles present on licenced premises

• Liquor Control Act 1988

CODE OF CONDUCT

In accordance with the Liquor Act, intoxicated persons are not permitted entry to the premises. Any intoxicated persons found on the premises, or any persons caught supplying liquor to an intoxicated person will be removed from the premises.

CONTROLLING ACCESS TO THE PREMISES AND LIQUOR BY JUVENILES

The venue is permitted to persons 18+ only, this does not apply to the presence of a juvenile employed by the licensee on the premises otherwise than in the sale or supply of liquor.

 To be permitted entry to the premises, all persons must produce identification in the form of:

·       Current Australian Drivers Licence

·       Current Australian Learners Permit

·       Current West Australian Proof of Age Card

·       Current Passport

 Persons who look under 25 years of age will be asked to produce 2 forms of photo ID.

RESOLVING COMPLAINTS FROM CUSTOMERS AND RESIDENTS

To mitigate disturbance and resolve complaints from residents, a complaints phone line will be operational during the opening times of the venue. This phone number will be communicated to local residents in accordance with the Regulation 18 requirements from local council.

 Customer complaints will be managed by the Approved Manager on duty.

 Any complaints pre or post event will be managed by the licensee, if a resolution cannot be met the complainant is welcome to lodge a formal complaint with the liquor licencing authorities or WAPOL.

 PATRON CARE

Harm minimisation strategies have been implemented at the premises to encourage patrons to access food and non-alcoholic beverages, at the forefront of consideration for the venue manager and licensee is creating a positive environment with zero tolerance to disorderly behaviour. This is encouraged by event and bar staff and enforced by security personnel. All staff and security receive a briefing prior to commencing their shift which re-enforces this ethos, all staff have formal qualifications specific to their role and in-house training. In the essence of duty of care, first aid is present for any persons who require medical attention.

 Transport for patrons is easily accessible and communicated to all patrons prior to their attendance to the premises. Uber, bus charters, taxi’s and public transport are all clearly sign posted for visibility.

RESPECT THE NEIGHBOURS

Communication strategies via messaging on social media and email to encourage patrons to respect the surrounding residence on their way to and from the venue.

 In line with the policies and applications with the local council, residents have been at the forefront of consideration.

 RESPONSIBLE SERVER PRACTICES
The venue encourages responsible consumption of alcohol which is only permitted for consumption on the premises. Liquor is sold in a way that discourages excessive or rapid consumption, and potable free water is always accessible. Non-alcoholic and low strength alcoholic drinks are available from all bar service areas. The venue is managed by an Approved Manager and all staff who are serving liquor have completed their RSA course.    

REFUSAL OF ENTRY

The Venue reserves the right to deny entry or access to The Event to individuals who:

·    Appear to be under the influence of alcohol, drugs, or other stimulants

·    Have been previously banned from events by The Organiser or any administrative, legal, or police authority

·    Display behaviour intended to disturb public peace or provoke assault, hatred, or rage

·       Refuse to declare objects considered dangerous or prohibited by security services

·       Are wearing high-visibility vests, clothing impersonating event staff, gang-related uniforms (including bandanas and jackets), or uniforms impersonating police, event staff, or emergency service personnel

·       Behave in a manner that unreasonably interferes with other patrons' enjoyment of The Event, including stage-diving, crowd surfing, and moshing

·       Act in a way that may cause property damage or threaten the safety of performers, other patrons, or any other person

·       Are deemed by The Organiser or contractors to be intoxicated or disorderly

·       Make unauthorized recordings of any part of The Event

·       Refuse to provide photographic identification as proof of age

·       Refuse to submit to a physical search or search of their possessions

·       Refuse to surrender a prohibited item

·       Refuse to comply with these conditions or the reasonable instructions of the Organiser

·       Bring into the venue, or attempt to bring into The Venue, any of the following banned items:

PROHIBITED ITEMS

• Bags larger than A4 size (20cm x 30cm). Cloaking services will not be provided for bags exceeding this size.

Cigarettes, vapes, or any smoking paraphernalia.

• Liquids, except for sunscreen in containers of 100ml or less. Free water will be available on-site at various locations.

• Aerosols and pressurized gases.

• Food, alcohol, or beverages of any kind.

• Make-up in glass containers (make-up in non-glass containers is permitted).

• Glass or aluminium containers, including perfume bottles.

• Illegal substances.

• Prescription medication without a valid prescription (prescription medication is permitted with a prescription matching the patron's ID).

• Glowsticks and laser pointers.

• Portable seating of any kind.

• Tables, tents, umbrellas, coolers, or sun shelters.

• Animals, except for guide dogs.

• Professional audio/visual recording devices (excluding mobile phones).

• Promotional materials and assets, such as stickers and flyers.

• Weapons or dangerous items, including selfie sticks.

• Flares and fireworks.

• Bicycles, skateboards, hoverboards, scooters, or any form of personalized motor vehicles and non-motorized devices.

• Umbrellas.

• Any items deemed dangerous by Security or Event Staff.

PARKING IS AVAILABLE ON THE GRASSED AREA. ACCESS VIA GATE 8

INSIDE THE SHOWGROUNDS VIA GATE 1.

FOLLOW SIGNS & TRAFFIC STAFF TO THE DROP OFF ZONE LOCATED INSIDE THE SHOWGROUNDS.

PLEASE DO NOT GET DROPPED OFF ON THE STREET OUTSIDE. (THE WALK IS MUCH FURTHER & YOU ARE ONLY MAKING IT HARDER FOR YOURSELF). WE ARE MAKING LIFE EASIER FOR YOU.

FOLLOW SIGNAGE TO THE EVENT ENTRY. ID REQUIRED.

THERE ARE NO PASS OUTS ONCE YOU ARE INSIDE THE VENUE, IF YOU LEAVE THE EVENT YOU WIL NOT BE ALLOWED TO RE-ENTER.

INSIDE THE SHOWGROUNDS NOT ON THE STREET.

A DEDICATED PICK UP ZONE IS LOCATED OUTSIDE THE WAREHOUSE INSIDE THE SHOWGROUNDS. (THE SAME LOCATION AS DROP OFF)

PLEASE DO NOT LEAVE THE GROUNDS. VEHICLES WILL COME INSIDE.

INSIDE GATE 1.

CENTENARY HAS A ZERO TOLERANCE TO ANY FORM OF ANTI SOCIAL BEHAVIOUR BOTH INSIDE AND OUTSIDE THE EVENT AND HAVE THE RIGHT TO REFUSE ENTRY OR REMOVE ANY PATRON.

PLEASE BE A GOOD PERSON. RESPECT EACH OTHER & STAFF.

NO BYO FOOD OR BEVERAGE IS PERMITTED. IT WILL BE AVAILABLE FOR PURCHASE INSIDE. FREE WATER AVAILABLE AT THE BARS AT ALL TIMES.

THE VENUE WILL HAVE A CLOAK ROOM FOR $5 PER ITEM.

THERE IS ACCESSIBLE VIEWING AVAILABLE AT OUR VENUES.

OUR ACCESSIBLE VIEWING AREAS ARE DESIGNED TO PROVIDE A COMFORTABLE AND ENJOYABLE EXPERIENCE FOR PEOPLE WITH DISABILITIES, INCLUDING THOSE WHO USE WHEELCHAIRS OR MOBILITY DEVICES.

WE ACCEPT COMPANION CARDS AT OUR EVENT.

WE WELCOME EVERYONE AND BELIEVE IN CREATING AN INCLUSIVE ENVIRONMENT. IF YOU HAVE A COMPANION CARD, YOU CAN BRING A COMPANION TO OUR EVENT AT NO EXTRA CHARGE.

MERCH WILL BE AVAILABLE SUBJECT TO EACH SHOW AND/OR ARTIST.

LOST PROPERTY DURING THE NIGHT WILL GO THE CLOAK & INFORMATION LOCATED INSIDE THE VENUE.

ANYTHING LEFT OVER AT THE END OF THE EVENT WILL BE TAKEN TO THE PALACE J ENTERTAINMENT OFFICE.

PLEASE NOTE THAT ANYTHING NOT COLLECTED AFTER 2 WEEKS FROM THE DATE OF THE EVENT IS DISPOSED OF BY CENTENARY.

GET IN TOUCH WITH US HERE IF YOU LEFT SOMETHING BEHIND AT THE EVENT.